Legal
Refund Policy
Last updated: May 15, 2026
Free trial
Trial plans are free for the stated trial period and do not require a refund because no payment is collected for trial access.
Paid subscriptions
Subscription payments cover access for the selected billing period. Refund requests are reviewed case by case based on activation status, account usage, duplicate payment, incorrect amount, failed activation, or confirmed payment error.
Paddle payments
If a Paddle payment succeeds but account access is delayed, customers should contact support with the transaction reference, company name, registered email, phone number, paid amount, and payment date for review.
Non-refundable cases
Refunds may be declined for completed billing periods, active usage after activation, policy violations, inaccurate customer information, payments sent to unofficial accounts, or accounts suspended for misuse.
Plan changes
Plan upgrades, downgrades, credits, and extensions may be handled as account adjustments instead of cash refunds where appropriate.
Processing
Approved refunds are returned through the original or agreed payment channel and may take several business days depending on the bank or payment provider.
Contact
Refund requests should be sent to support@zorobiz.online with the registered company name and payment proof.